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Enhanced Communication Skills Training


At the end of the session participants will be able to:

  • Identify & discuss challenges in communicating with patients, families and carers
  • Demonstrate the relevant specific communication skills and behaviours required for effective communication
  • Demonstrate an understanding and the application of a model for communication

Intended Audience

Qualified Clinical Staff who have regular patient contact.

Please note: There is an expectation that all staff will actively participate and engage within the sessions to enhance personal development. This is a two day course and delegates are expected to attend both days. This course can be utilised as supporting evidence for revalidation with the NMC.


St Benedict’s Hospice & Centre for Specialist Palliative Care, Ryhope, Sunderland, SR2 0NY

Dates & Times

• Thursday 11th & Friday 12th May 2023, 9.00-16.30 –  FULL
• Monday 18th & Tuesday 19th September 2023, 9.00-16.30 – FULL
• Thursday 14th & Friday 15th December 2023, 9.00-16.30 – FULL


£500.00 per person or free to South Tyneside and Sunderland NHS Foundation Trust staff members and can be booked through OLM/Oracle.

How to Book

South Tyneside & Sunderland NHS Foundation Trust Staff Members – Click Here to log onto Oracle/OLM and book your place

External Staff – please download the booking form (PDF format or Word Format) and return to

If you would like further information on this course please do not hesitate to contact The Education Department on Tel: 0191 512 8437 or Email: