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Enhanced Communication Skills Training (2 days)



At the end of the session participants will be able to:

  • Identify & discuss challenges in communicating with patients, families and carers
  • Demonstrate the relevant specific communication skills and behaviours required for effective communication
  • Demonstrate an understanding and the application of a model for communication


Intended Audience

Qualified Clinical Staff who have regular patient contact. 

Please note: There is an expectation that all staff will actively participate and engage within the sessions to enhance personal development. This is a two day course and delegates are expected to attend both days. This course can be utilised as supporting evidence for revalidation with the NMC.


Dates & Times



4 & 5 December 2019 (FULL)

9.00-16.30 (both days)

24 & 25 February 2020 (FULL)

9.00-16.30 (both days)

CANCELLED - 31 March & 1 April 2020

9.00-16.30 (both days)

1 & 2 October 2020

9.00-16.30 (both days)

10 & 11 December 2020

9.00-16.30 (both days)





St Benedict's Hospice & Centre for Specialist Palliative Care, Ryhope, Sunderland, SR2 0NY



£400.00 per person or free to South Tyneside & Sunderland NHS Foundation Trust staff members and can be booked through OLM/Oracle. 


How to Book

South Tyneside & Sunderland NHS Foundation Trust Staff Members - Click Here to log onto Oracle/OLM and book your place 

External Staff - please download the booking form (PDF format or Word Format) and return to

If you would like further information on this course please do not hesitate to contact Sophie Monaghan, Education Coordinator on Tel: 0191 512 8437 or Email: